Shipping & Handling
Shipping & Handling
At Sunflower Gal, we want your order to reach you as quickly and safely as possible. Please read the following information carefully to understand our shipping procedures, timelines, and associated costs.
**1. Processing Time**
All orders are processed within 2 to 4 business days after we receive your order confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
During peak seasons, promotional events, or new collection launches, processing times may be slightly extended. We will notify you of any significant delays via email.
Once your order has been processed and packed, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.
**2. Shipping Methods and Estimated Delivery Times**
We offer a range of shipping options at checkout to suit your needs. Estimated delivery times are calculated from the date of dispatch, not from the date of order placement.
- **Standard Shipping**: Estimated delivery within 5 to 10 business days
- **Express Shipping**: Estimated delivery within 2 to 4 business days
Please note that these are estimates only and are not guaranteed. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.
**3. Shipping Costs**
Shipping costs are calculated at checkout based on your delivery address, the shipping method selected, and the total weight or size of your order. The exact shipping fee will be displayed before you finalize your purchase.
We occasionally offer free standard shipping promotions for orders over a certain amount. Please check our website or promotional communications for current offers.
**4. Order Tracking**
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can use this number to monitor your package through the carrier's website.
Please allow up to 24 to 48 hours after receiving your shipping confirmation for the tracking status to become active. In some cases, tracking updates may take additional time, especially for international shipments.
**5. International Shipping**
We are pleased to ship to many countries worldwide. For international orders, please be aware of the following:
- Delivery times may vary significantly depending on the destination country and local customs procedures.
- International shipping costs are calculated at checkout and do not include any customs duties, taxes, or import fees that may be levied by your country's customs authorities.
- The recipient is responsible for paying any applicable customs charges, import duties, or taxes. We recommend checking with your local customs office for estimated fees before placing an order.
- We are not responsible for delays caused by customs clearance or local postal services.
**6. Address Accuracy**
Please ensure that your shipping address is complete and accurate at the time of checkout. We ship to the address you provide, and we are not able to reroute packages once they have been dispatched.
If you realize you have entered an incorrect address after placing your order, please contact us immediately at sunflowergal@gmail.com. We will do our best to update your address if your order has not yet been processed or shipped. However, we cannot guarantee that changes can be made once the order is in transit.
If a package is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for any additional shipping costs to resend the order.
**7. Missing or Delayed Shipments**
If your tracking status shows that your package has been delivered but you have not received it, please check with your neighbors, building management, or local post office first. If you still cannot locate your package, contact the carrier directly with your tracking number to file a claim.
If your order has not arrived within the expected delivery time frame and tracking shows no updates, please contact us at sunflowergal@gmail.com. Include your order number and we will investigate the issue with the carrier on your behalf.
**8. Lost or Damaged Packages**
We take great care in packaging your order to ensure it arrives in perfect condition. However, if your package is damaged during transit or appears to be lost, please notify us within 7 days of the estimated delivery date.
For damaged items, please provide clear photos of the packaging and the damaged product. We will work with the carrier to resolve the issue and will arrange for a replacement or refund as appropriate.
For lost packages, we will initiate a trace with the carrier. If the package is officially declared lost, we will either reship your order or issue a full refund at our discretion.
**9. Business Days and Holidays**
All shipping timelines mentioned above refer to business days (Monday through Friday), excluding public holidays in the shipping origin and destination countries. Please take this into account when estimating your delivery date.
**10. Contact Us**
If you have any questions about shipping, handling, or tracking your order, please do not hesitate to reach out to us at:
**sunflowergal@gmail.com**
We are here to assist you and will respond as quickly as possible.
The Sunflower Gal Team