Refund & Return Policy

Refund & Return Policy

At Sunflower Gal, we want you to love every dress you receive. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our policy below to understand how returns and refunds work.

**1. Return Eligibility**

To be eligible for a return, the following conditions must be met:

- The item must be returned within 30 days of the delivery date.
- The item must be unworn, unwashed, and in its original condition with all tags still attached.
- The item must be free of any stains, odors, pet hair, or signs of use.
- The original packaging and any included accessories must be returned as well.

Items that do not meet these criteria will not be accepted and will be sent back to you at your own expense.

**2. Non-Returnable Items**

The following items are not eligible for return:

- Final sale or clearance items marked as non-returnable at the time of purchase
- Custom-made or personalized dresses
- Lingerie, undergarments, and swimwear for hygiene reasons
- Gift cards

**3. How to Initiate a Return**

To start a return, please contact us at sunflowergal@gmail.com with the following information:

- Your order number
- The name and size of the item you wish to return
- The reason for the return

We will respond within 2 business days with a return authorization and instructions on where to send your package. Please do not send your item back without first receiving our return authorization.

**4. Return Shipping**

Return shipping costs are the responsibility of the customer, except in the following cases:

- The item arrived damaged or defective
- You received the wrong item or size due to our error

In those cases, we will provide a prepaid return label and cover the cost of return shipping.

We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item without tracking confirmation.

**5. Refund Processing**

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Please note that:

- Original shipping charges are non-refundable.
- Refunds will be issued for the purchase price of the item only, excluding shipping fees.
- Depending on your bank or credit card issuer, it may take additional time for the refund to appear in your account.

**6. Exchanges**

If you would like to exchange an item for a different size or color, please contact us at sunflowergal@gmail.com to check availability. Exchanges are subject to stock on hand. If the requested item is not available, we will process a refund instead.

Return shipping for exchanges is the responsibility of the customer unless the exchange is due to a defect or our error.

**7. Damaged or Defective Items**

We carefully inspect every dress before shipping. However, if you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery at sunflowergal@gmail.com. Include your order number and clear photos of the issue. We will arrange for a replacement or full refund at no additional cost to you.

**8. Late or Missing Refunds**

If you have not received your refund within 10 business days of our approval, please check with your bank or credit card company first. It may take some time for the refund to be officially posted to your account.

If you have done this and still have not received your refund, contact us at sunflowergal@gmail.com and we will assist you.

**9. International Returns**

For international orders, return shipping costs and customs fees are the responsibility of the customer. We recommend using a shipping method with full tracking and insurance. Please allow additional time for international returns to reach us due to customs processing.

**10. Final Sale Items**

Items purchased during promotional sales with a "final sale" designation are not eligible for return or exchange. Please make your selection carefully before purchasing.

**11. Contact Us**

If you have any questions about our Refund & Return Policy or need assistance with a return, please reach out to us at:

**sunflowergal@gmail.com**

We are committed to resolving any concerns with fairness and care. Your satisfaction matters to us, and we will do our best to make things right.

The Sunflower Gal Team